SFDC campaign drop down not populating in Marketo drop down | Community
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ZihaoQi
Level 2
April 13, 2023
Solved

SFDC campaign drop down not populating in Marketo drop down

  • April 13, 2023
  • 1 reply
  • 1653 views

Hi,

I faced a sync issue with Salesforce and  Marketo. Once the salesforce campaign is created and activated in SFDC, the campaign should be selectable in a drop-down menu in Marketo when the program is set up. However, this has stopped working. 

Really appreciate any help here.

BR

Frank Qian

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Best answer by Darshil_Shah1

I'd check the following:

- Marketo <> SFDC sync status (enabled/disabled)

- Any relevant sync errors you could see in the Marketo Admin > Salesforce  > Errors

- The SFDC Campaign sync checkbox is checked in Marketo

- The sync user has permission to access that campaign

 

1 reply

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
April 13, 2023

I'd check the following:

- Marketo <> SFDC sync status (enabled/disabled)

- Any relevant sync errors you could see in the Marketo Admin > Salesforce  > Errors

- The SFDC Campaign sync checkbox is checked in Marketo

- The sync user has permission to access that campaign

 

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    April 13, 2023

    + Campaign must be marked Active in SFDC.

      Darshil_Shah1
      Community Advisor and Adobe Champion
      Darshil_Shah1Community Advisor and Adobe Champion
      Community Advisor and Adobe Champion
      April 13, 2023

      Yes, Thanks! The campaign needs to be active. OP mentioned that they have their campaign marked as Active in SFDC so I didn't mention it specifically. 🙂

       

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