SFDC Account Name Sync Problem. Is this common? | Community
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Chirag_Agarwal1
Chirag_Agarwal1
Level 2
April 23, 2018
Question

SFDC Account Name Sync Problem. Is this common?

  • April 23, 2018
  • 1 reply
  • 2587 views

Wondering if it's a Marketo or SFDC problem but for some reason the SFDC Account Names are populating on Marketo profiles with "View Hierarchy" link in them, so here's how the values look:

Google <a href="https://nation.marketo.com/acc/account_hierarchy.jsp?id=0010C00001v3ooy" target="_blank">[View Hierarchy]</a>

Amazon <a href="https://nation.marketo.com/acc/account_hierarchy.jsp?id=001F0000002WrPj" target="_blank">[View Hierarchy]</a>

Goldman Sachs Investment Partners <a href="https://nation.marketo.com/acc/account_hierarchy.jsp?id=001A0000001Wnhy" target="_blank">[View Hierarchy]</a>

On SFDC, they have View Hierarchy link but when I run a report on Account with the filter "Account Name IS Goldman Sachs Investment Partners", it works.

Is there a way to solve this?

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1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 23, 2018

Never heard of this one.

Pull support in.

-Greg

Josh_Hill13
Josh_Hill13
Level 10
April 24, 2018

this sounds like a formula field error, field map error, or a Marketo error when pulling data from SFDC.

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 25, 2018

HI Josh,

Agreed, but since these are standard fields, it should not happen and admins have no control, hence my recommendation to involve support.

-Greg

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