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Michelle_Tizian
Michelle_Tizian
Level 10
March 11, 2013
Solved

setting up alert for any SFDC unsubscribe

  • March 11, 2013
  • 3 replies
  • 1401 views
So we have a couple of other email appllications that other people from our company uses, that is also synced to salesforce.  The problem is some of the people who unsubscribing from the other email campaigns I can't track and some of these people are opted into our publication subscriptions and I have to undo the unsubscribe.  

Is there a way to get an alert from an SFDC email campaign that is not a Marketo email campaign? Any suggestions?
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Best answer by
Use a Data Value Changes Trigger, watching for that SFDC Field to change.  The flow step would be Send Alert, and create an email with field tokens and the SP Send Alert token, which links directly to the Lead Activity Log. 

3 replies

A
Anonymous
Accepted solution
March 12, 2013
Use a Data Value Changes Trigger, watching for that SFDC Field to change.  The flow step would be Send Alert, and create an email with field tokens and the SP Send Alert token, which links directly to the Lead Activity Log. 
Jep_Castelein2
Jep_Castelein2
Level 10
March 12, 2013
And if it's the "Unsubscribed" field, you can do "Data Value Changes" reason contains "salesforce.com". That way you only get the data value changes that synced from SFDC. 
    Michelle_Tizian
    Michelle_TizianAuthor
    Level 10
    March 12, 2013
    Thanks to you both! I'm crossing my fingers that it'll work!
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