Setting email to run | Community
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John_Vuong
Level 2
May 14, 2019
Question

Setting email to run

  • May 14, 2019
  • 2 replies
  • 4146 views

Hi,

I have set email to run at a later date it never runs. I always have to manually run it at the time I need it to run. Not sure what i'm doing wrong.

Need help please.

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2 replies

SanfordWhiteman
Level 10
May 14, 2019

You'll need to move the thread to Products‌ (Move link is at the right). This isn't a support space.

After moving, please include screenshots of your campaign setup.

Devraj_Grewal
Level 10
May 15, 2019

John,

You must choose a time at least 15 minutes in the future for the "Run later" functionality. Is it possible this is the issue?

John_Vuong
Level 2
May 15, 2019

Hi Devraj,

I have always chosen a time way past 15min, most of my run dates are usualy a few days in advance, but they never run.

Grace_Brebner3
Level 10
May 15, 2019

This sounds like it's probably an issue for Support - I'd log a ticket.