Sent vs. delivered emails? | Community
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A
Anonymous
July 30, 2014
Question

Sent vs. delivered emails?

  • July 30, 2014
  • 4 replies
  • 2223 views
I sent an email yesterday which got delivered to 181 people which is only 91% of the initial data set. How can I pull a list to see who these 181 people are? If I pull a delivered report it'll give me all 200 email addresses. That's not what I want though. I only want the names of those that actually received it. 181 email addresses...

I read a few posts here but it's not clear to me. There seems to be some ambiguity in regards to what sent and what delivered means. I also read that delivered doesn't necessarily mean somebody has actually received the email. Bounces etc.

Which analytical function tells me who exactly has indeed received the email? Must be possible to figure out. Opened email helps but obviously not everybody who receives an email actually opens it. I need this for data cleasing purposes.

Can somebody help? 

Thanks,
Kristin
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4 replies

A
Anonymous
July 30, 2014
Hey Kristin,

The quickest way to check this would be to build out a smartlist
Was delivered email = "email name"

If you have used this email in previous campaigns, you might want to add a choice to say was delivered email = x ; in the past 24hrs etc

Hopefully this helps.


A
Anonymous
July 30, 2014

Hi Barry,

As mentioned above, I did exactly that but it gave me 200 names (so the number of data attached or sent) and not the 181 contacts that were stated under delivered. Odd?

Do you see what I mean? 

Thanks

Kristin 

A
Anonymous
July 30, 2014
are you pulling this number from your members program status?

Program are like one way streets, you can only go one direction and not backwards, as you move from sent to delivered, the number at the sent stage added to the number at the delivered stage should add up to the total members of the campaign. The table below shows me at which stage each of our leads are at........

We have a total of 67
19 are still at the delivered stage
8 are at the open email stage
1 has clicked the link in the first email
2 have now moved onto the same day reminder send (but not delivered yet)
14 at the delivered SDR stage
and so on
If you add up all the numbers it should add up to the number of leads in your campiagn in my case its 67



A
Anonymous
July 30, 2014
You could also try another smart list

Member of program is = "name of your program"
Was not delivered email = "name of your email"
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