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Kim_Gandy1
Kim_Gandy1
Level 6
April 25, 2016
Solved

Sending IP is empty or not valid

  • April 25, 2016
  • 2 replies
  • 2333 views

When trying to approve an email, I get the error "Sending IP is empty or not valid." I notice the dedicated IP is empty from the summary tab. How can I add/associate an IP address to this email?

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Best answer by Justin_Cooperm2

You can change this in the "Edit Settings" dialog in the email editor. If you don't have valid options available for selection, please file a ticket with support.

2 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 25, 2016

Hi Kim,

This means that your instance has a dedicated IP for sending emails. Very few people have this option. AFAIK, this is set when designing the email.

@Josh Hill​, @Sanford Whiteman​, @Courtney Grimes​, you may have experience with this.

-Greg

Kim_Gandy1
Kim_Gandy1Author
Level 6
April 25, 2016

Within Design Studio, where can I set the dedicated IP in the email template?

Justin_Cooperm2
Justin_Cooperm2Accepted solution
Level 10
April 25, 2016

You can change this in the "Edit Settings" dialog in the email editor. If you don't have valid options available for selection, please file a ticket with support.

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