Send went to someone not on our send list. How is this possible? | Community
Skip to main content
A
Anonymous
September 25, 2013
Question

Send went to someone not on our send list. How is this possible?

  • September 25, 2013
  • 5 replies
  • 1410 views
Hello,

When we send out our e-Blasts we usually receive a bunch of Out of Office replies immediately. One of these was from someone that we did not send to, nor are they in our Marketo/Salesforce CRM. We also checked based on his name and company, and he is in neither systems. How is this possible?
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

5 replies

A
Anonymous
September 25, 2013
This person may be a recipient on a distribution list for an alias email (helpdesk@, etc.), or emails from the recipient address are forwarded to them (someone left the company, etc.). Then the out of office would reply to the original sender.
    A
    Anonymous
    September 25, 2013
    Did you use the Forward to a Friend functionality? That's also a way in which you could get someone who is not in your database.
    A
    Anonymous
    September 25, 2013
    I agree with Kim - sometimes when a contact leaves a company, their email is automatically forwarded to someone else, and they may be out of office, triggering their response to you.  
    A
    Anonymous
    September 26, 2013
    However, the company it went to is not even in our CRM. How can that be?
    A
    Anonymous
    September 26, 2013
    That could be the forward to a friend then.. anyone can forward your email and being that it still comes "from" you/your email, you would get the Out of Office reply.  I wouldn't worry too much about it unless the person replies or unsubscribes, in which case you can always just ask them where they received the email from, or start a conversation with them if they are a potential prospect!  Best of luck!
    Terms & ConditionsAccessibility statement

    Loading footer...