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Megan_Lamke
Megan_Lamke
Level 2
January 23, 2019
Question

Send Sample- Function Broken

  • January 23, 2019
  • 2 replies
  • 2735 views

We have our email set up and approved in Marketo and have historically been able to send ourselves a sample to verify that the email can be delivered correctly.

When we click send sample and type in our email addresses then click Send, the task completes but the email is never delivered. We've also tried selecting a person and sending to a non corporate email address.

How do we fix this?

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2 replies

Grace_Brebner3
Grace_Brebner3
Level 10
January 23, 2019

Hey Megan,

Are you getting any error/test send failed reports to your inbox? Are you able to replicate the issue if you try to send a different email? Sometimes sends will fail if the email is broken in some way but this usually triggers an error notification to the target inbox.

Personally, I would contact Marketo support about this; it sounds like a bug - especially if you're not getting error reports.

Megan_Lamke
Megan_LamkeAuthor
Level 2
January 24, 2019

Hi Grace,

We aren't receiving any errors/test send failed reports to our inbox. If we try to send from a different email we are getting the same result. We will contact Marketo Support. Thanks!

    Jim_Thao7
    Jim_Thao7
    Level 8
    January 23, 2019

    Does your email live in Design Studio? Does it use My Tokens (which live inside of programs/folders)?

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