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A
anpa7992
Level 2
February 17, 2022
Solved

Send emails to blocked users in batch campaign

  • February 17, 2022
  • 1 reply
  • 2709 views

Dear Marketo community,

I need to send a campaign to a specific user list. It is a transactional campaign, so it is also supposed to be sent to all users (unsubscribed, bounces, etc.). When I check smart list status (the only criteria is that a user is part of this list, nothing else), half of the users are blocked. My question:

1) Why are they blocked? 

2) Will they still receive the email

3) If not, how can I make sure they receive the email?

 

 

Thank you in advance!

 

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Best answer by Michael_Florin-2

Yes.

 

This message "blocked from email" is not ideal. It doesn't account for the fact that the email sent might be operational. It is also displayed if your flow step doesn't even send an email, but e.g. does a Change Data Value. In that case the hint "blocked from email" is useless and even confusing.

1 reply

Michael_Florin-2
Michael_Florin-2
Level 10
February 17, 2022

Click the link to the blocked people and figure out why they are blocked. I would assume it's due to "Email Invalid = TRUE". If that were the case, you can't send them an email. You'd have remove that flag first.

A
anpa7992Author
Level 2
February 17, 2022

I checked and most of them are unsubscribed - however, I marked the email as operational. Will it then still be sent to those users (eventhough they are shown as blocked)?

Michael_Florin-2
Michael_Florin-2Accepted solution
Level 10
February 17, 2022

Yes.

 

This message "blocked from email" is not ideal. It doesn't account for the fact that the email sent might be operational. It is also displayed if your flow step doesn't even send an email, but e.g. does a Change Data Value. In that case the hint "blocked from email" is useless and even confusing.

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