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Damian_Ramondet
Damian_Ramondet
Level 1
July 11, 2018
Question

Send copy of email to another mailbox as well?

  • July 11, 2018
  • 3 replies
  • 6554 views

Hi all,

Just wondering if there is a way to send emails that are sent as part of a campaign to another (internal) email address as well?

The situation is that at present our sales team have no way of seeing the emails that are sent, and if we could send a duplicate of the emails sent to sales targets into our worklow inbox they'd be able to search them via an email address or reference number.

Thanks, Damian

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3 replies

SanfordWhiteman
SanfordWhiteman
Level 10
July 11, 2018

Please see these search results for "CC" and the comments on this Idea:

Damian_Ramondet
Damian_RamondetAuthor
Level 1
July 11, 2018

Thanks. Will raise a support case for BCC function.

Cheers.

Vidhi_Kare
Vidhi_Kare
Level 3
November 28, 2019

Hi @Sanford Whiteman‌,

Just bumped into this question as we are also trying to send copy of email to an external emails address.

Is it not appropriate to send the same email to another email address using Send Alert in Flow Step.

Example: If X person has received the email and has specific information in that email , then using the same email in the Flow Step, the information can be sent to another email address. 

Am I correct in my understanding of the steps.

Please confirm.

Jon_Wright
Jon_Wright
Level 4
November 28, 2019

Marketo Sales Insight may help with this, your sales team would be able to see all emails that have been sent to a contact within the Salesforce contact record. 

SanfordWhiteman
SanfordWhiteman
Level 10
November 28, 2019

But not with personalization (which presumably is part of the proofing process).

Dan_Reed
Dan_Reed
Level 2
December 2, 2019

Hi Damian,

I recommend adding a seed list to all broadcasts, which is manual and prone to being forgotten if Marketo users aren't properly enabled or the review process doesn't include it. I recently learned of the hidden BCC feature where an email address can be added to all Marketo sends. The reason I learned about it is it caused horrendously bad delivery rates. In fact, 100% of emails soft bounced on the first attempt, and then delivery rates were about 40% when all said and done. Perhaps that could be avoided by using a bullet-proof 100% delivery rate email address, and the one our client used was not, but I would caution you against using the BCC feature mentioned in other comments.

    J
    Jaime_Henrique1
    Level 2
    December 2, 2019

    Hello Dan,

    Thanks for sharing. I have also used the seed list method. There are some differences in the way I implemented them for each program. 

    I created a default program to hold my seedlists (Static Lists) and reference the static lists when I am building my audience wether it be on a smart campaign smart list or a default email program. This worked very well for smart campaigns and email programs.

    In the case of an engagement program I just added the seedlist members to the engagement program but the program only had 1 stream. I can imagine it can get tricky depending on transitional rules and the complexity/quantity of streams.

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