Send Alert "To Other Emails" is a token | Community
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Jean-Pascal_Mer
Jean-Pascal_Mer
Level 4
July 18, 2019
Question

Send Alert "To Other Emails" is a token

  • July 18, 2019
  • 1 reply
  • 4147 views

Hello,

Can the Send Alert in a flow use a token in the Send to other emails field?

We have a field coming from Dynamics CRM with the Sales rep email address. We want to notify them when one of their leads subscribe to a program, but emails don't seem to get to their mailbox.

When I put an actual email address instead of a token, the alert gets to the mailbox.

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1 reply

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
July 18, 2019

It should, so long as it's being used in a trigger campaign.  In a batch campaign it wont work.

Jean-Pascal_Mer
Jean-Pascal_MerAuthor
Level 4
July 19, 2019

And is there a logic why Marketo is not permitting batch campaign to do so? 

We manually enter the email address of our customers that qualify for the program and do a "Run Once", so I guess that qualifies as a batch campaign.

SanfordWhiteman
SanfordWhiteman
Level 10
July 19, 2019

Several flow features only work with trigger campaigns.

Just the way it is... you need to set up your system  + automation to minimize the impact of such restrictions.

In this case, if you use Request Campaign (and have the alert campaign trigger on Campaign is Requested) that will be a workaround.

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