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A
Anonymous
March 14, 2018
Question

Send Alert on Email Deliverability

  • March 14, 2018
  • 3 replies
  • 4143 views

Hi there–


I'm trying to set up a smart campaign using the send alert functionality, basically to CC a user on the email I am sending for their notification that the email sent. I want the alert to be sent to a particular person when the email is delivered in general, not when it is delivered to all leads in my lead list. Is this possible? If so, can somebody please confirm that the smart list and flow would be this:

- Email delivered -> Send Alert (enter email address)

If not, what should I be doing instead?

Thanks,

Briana

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3 replies

Devraj_Grewal
Devraj_Grewal
Level 10
March 14, 2018

Briana,

Yes, the Send Alert functionality can be sent to the email address you indicate, but they will not be "cc'd", rather they would be sent another email asset entirely as the alert. but does this alert recipient need to be alerted every single time the email is delivered to a person?

Make a note, that sometimes an email can both be delivered and then bounced. So if your intent is to record when an email is only delivered, then perhaps place a wait step in the flow to wait 5 minutes and to only send the alert if the email was not bounced.

Flow:

1. Wait 5 minutes

2. Send Alert

     Choice 1: If Not Email Bounced is "Email Name"

     Default: Do Nothing

    A
    Anonymous
    March 14, 2018

    Hi Devraj!

    Thank you for your response. To answer your question, no the alert recipient does not need to be alerted every single time the email is delivered to each lead in our list. That is what I'm trying to avoid. Is there a better way to only send an alert to an alert recipient just once alerting them that the email was delivered in general? 

    Thanks,

    Bri

      SanfordWhiteman
      SanfordWhiteman
      Level 10
      March 14, 2018

      Following on Devraj's note,if you mean one person in the send has a successful (seeming) delivery, that's going to be difficult because the alert SC will qualify the person(s) sent the email, not the person who receives the alert.

      In other words, even if you restrict the Smart Campaign to only qualifying someone once per day, that's still going to qualify every person in the send, so each one will trigger the alert. That's going to be overwhelming both on a technical level and a human level and surely not what you want.

      If all you really want is an email confirmation that a send went out "in general" then add a specific dummy lead to the seed list and then filter the SC to fire only for that lead. (Even so, triggering on Email Delivered is something I shy away from due to load.)

      A
      Anonymous
      March 14, 2018

      Thank you. I figured that might be the case. All I really want is to alert one person within my company that email was sent through a "CC" functionality. I will just add them to the lead list.

      Thanks,

      Bri

      Lisandra_Ferna1
      Lisandra_Ferna1
      Level 1
      November 6, 2019

      I have this same question. I want to send an alert to one internal stakeholder confirming that each email in our program went out as soon as it is sent/delivered. 

      Example:

      Email 1 will be sent 11.06 > One alert gets sent to internal stakeholder confirming email 1 was sent.

      Email 2 will be sent 11.12 > One alert gets sent to internal stakeholder confirming email 2 was sent.

      Email 3 will be sent 11.18 > One alert gets sent to internal stakeholder confirming email 3 was sent.

      So far, it sends an alert for every lead that is in the program rather than just one alert. Been reading this is practically impossible so if someone has found a way, please let me know!

       

      Thanks!

      -Lisandra

      SanfordWhiteman
      SanfordWhiteman
      Level 10
      November 6, 2019

      The remarks above still stand.

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