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Tara_Rowe
Tara_Rowe
Level 5
July 7, 2016
Solved

Send Alert - Glitch??

  • July 7, 2016
  • 2 replies
  • 2618 views

Hi -

We have a sales rep that is the account owner on a lead in SFDC. The lead is Open, there is nothing set for reminder reasons yet Marketo has sent a reminder alert 3 times as you can see below. Is there a reason, or maybe something within the system that glitching?

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Best answer by Grégoire_Miche2

Replace the "score is changed" trigger with a "data value changes" one. New value at least 50, previous value less than 50.

Your current trigger will fire 3 times is a lead moves to 49 to 50, then from 50 to 51 and then from 51 to 52 in a few milliseconds, before the SC has time to complete and has time to change the "lifecycle status" value.

-Greg

2 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
July 7, 2016

Tara,

Pls provide a screenshot of the smart campaign 07-MQC, and a longer section of the activity log.

I would suspects multiple triggers in the smart campaign that all fired together.

-Greg

Tara_Rowe
Tara_RoweAuthor
Level 5
July 7, 2016

Tara_Rowe
Tara_RoweAuthor
Level 5
July 7, 2016

We have never had any issues until recently.

Grégoire_Miche2
Grégoire_Miche2Accepted solution
Level 10
July 7, 2016

Replace the "score is changed" trigger with a "data value changes" one. New value at least 50, previous value less than 50.

Your current trigger will fire 3 times is a lead moves to 49 to 50, then from 50 to 51 and then from 51 to 52 in a few milliseconds, before the SC has time to complete and has time to change the "lifecycle status" value.

-Greg

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