Question
Segmentation not updating automatically? Aren't these dynamic?
Hi All, I have a segmentation issue.. will probably open a support ticket, but figured I'd ask here first. We are using segmentations to define what type of user each of our seatholders is. Our active and inactive subscriber definitions are based on a date field that we have called "Last Login Date". Active subscribers are those who have logged in within the past 45 days, inactive subscribers have logged in in the past, before 45 days. The filters look like this in our two campaigns:
The issue I'm having is that when someone has logged in within the last 45 days they aren't automatically dropped into the active segment, and when their last login date goes from 45 to 46 days they aren't moved to the inactive segment.
When I run a smartlist of the exact same criteria as my segment rules, I come up with 5x as many people in on the smart list as what I actually have in my segment. The people who are missing from my segmentation and appearing in my smart list, are mainly in the default segment.
Has anyone else had a problem with segmentations not updating dynamically? And is there any other way to force someone into the right segmentation? Right now this segmentation is basically useless, and we're triggering onboarding, inactivity and other campaigns off of it!
The issue I'm having is that when someone has logged in within the last 45 days they aren't automatically dropped into the active segment, and when their last login date goes from 45 to 46 days they aren't moved to the inactive segment.
When I run a smartlist of the exact same criteria as my segment rules, I come up with 5x as many people in on the smart list as what I actually have in my segment. The people who are missing from my segmentation and appearing in my smart list, are mainly in the default segment.
Has anyone else had a problem with segmentations not updating dynamically? And is there any other way to force someone into the right segmentation? Right now this segmentation is basically useless, and we're triggering onboarding, inactivity and other campaigns off of it!