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July 29, 2014
Question

Segmentation greyed out

  • July 29, 2014
  • 2 replies
  • 824 views


Hi!
I'm composing an invitation e-mail as part of a larger campaign, and I'm interested in doing A/B testing depending on demographics. 

Under Segment By, I attempt to move the Subject to the Dynamic header, then I get the popup that says Segment By. I try to choose an option (such as location) and all the options are greyed out.

Each person in our database has a first name, last name, e-mail, and so on. I should be able to segment by any of these. Any idea why it's not working?


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2 replies

July 29, 2014
This is an issue probably best addressed by Marketo support as it's unique to your instance. Also, your image is not available...
Josh_Hill13
Level 10
July 29, 2014
You may not have permission to use Dynamic Content or Segmentation.