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A
Anonymous
November 10, 2015
Question

Scoring RESET

  • November 10, 2015
  • 2 replies
  • 1465 views

Is there a way that I can reset old scoring and start from "0" again?

Thanks

Mabel 

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2 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
November 10, 2015

Hi Mabel,

Just run a smart campaign and have a flow step "change score " and "=0" in the new value.

-Greg

D
Adobe Employee
dadolyAdobe Employee
Adobe Employee
November 10, 2015

Hi Mabel,

You can run your leads through a smart campaign that changes the score to zero like this:

If you have a large database, I would recommend running the campaign overnight or over the weekend so the processing of this campaign doesn't interfere with the day to day activity in your instance.

A
Anonymous
December 3, 2015

I have done that but seems like the scoring still hasn't reset? ::( 

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