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Monica_Haley1
Monica_Haley1
Level 2
March 5, 2019
Solved

Scoring Activity is Missing from Activity Log

  • March 5, 2019
  • 4 replies
  • 4172 views

Does anyone know why there seemingly is scoring activity missing? I've filtered the Activity Log view to show "scoring" only since the length of time between scoring is several months. In Sept the Person score changed to 36 and the next Person Score activity on Jan 10 starts at 71.

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Best answer by Steven_Vanderb3

The Change Score activity is purged after 90 days. There are some circumstances that may cause the 90 day pruning task to miss some activities, but any Change Score activity previous to 90 days ago missing from an Activity Log is considered expected behavior.

Marketo Activities Data Retention Policy - Under the Hood

4 replies

Ronen-Was-SRpro
Ronen-Was-SRpro
Level 5
March 5, 2019

Hi Monica,

Just to be sure if the "Filter" type is "none" and you check the dates between Sep 5 to Jan 10 you also don't see any changes?

Sometimes it may appear in "change data value".

Ronen Wasserman
    Monica_Haley1
    Monica_Haley1Author
    Level 2
    March 5, 2019

    It's set to none by default, filtered to spare everyone the longer list of activities but I can post the full list below. There are clicks (3 points) and opens (1 point) to email which should trigger scoring campaigns. The campaigns are not showing as running but even if I add them up it still doesn't add up to 40 additional points.

    A
    AnkitDu3
    Level 6
    March 5, 2019

    Hi Monica,

    I am not sure why is this but if you check the pic it is showing only behavior scoring, could you check the filters for "Demographic scoring" as well?

    Thanks

      Monica_Haley1
      Monica_Haley1Author
      Level 2
      March 5, 2019

      Steven_Vanderb3
      Adobe Employee
      Steven_Vanderb3Adobe EmployeeAccepted solution
      Adobe Employee
      March 5, 2019

      The Change Score activity is purged after 90 days. There are some circumstances that may cause the 90 day pruning task to miss some activities, but any Change Score activity previous to 90 days ago missing from an Activity Log is considered expected behavior.

      Marketo Activities Data Retention Policy - Under the Hood

        Monica_Haley1
        Monica_Haley1Author
        Level 2
        March 5, 2019

        Ahh, thank you!

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