Score and urgency on sales insight is a mess. | Community
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February 14, 2017
Question

Score and urgency on sales insight is a mess.

  • February 14, 2017
  • 1 reply
  • 1155 views

I keep seeing on Salesforce, on the Sales Insight tab, under best bets, many leads tagged as "hot" -> urgency "high" even when the last activity was 4 or 3 months ago. It seems to be working fine for some other accounts, for other sales executives that have accounts with more activity, but still there's a bunch of accounts that don't seem to have urgency decay. I manually checked them and they dont have activity.

We recently run the campaign "decrease score by 10 for inactive leads" but I dont think this kind of campaign should trigger urgency. Am I doing something wrong or misssing something? Is there a way to reset urgency?

My relative scores and flames are set up as dynamic. Do you know if this may be the reason?

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1 reply

Dan_Stevens_
Level 10
February 15, 2017

We use Marketo ABM and are noticing this as well.  I posted our findings here: Misleading flames/stars for top people (where the most recent activity was from 2015!).