Scheduling Streams but they're not running

Question

Hello,I have a stream built out with 2 campaigns inside: Touch 1 Touch 2They were set to launch this morning at 11 am. Prior to these emails sending out, my smart campaign that was built to send these emails out (under the schedule tab) said that it was "set to affect around 1947 existing leads" [see image attached]. The campaign ran, however, it only sent the email to 1 individual. So, we tried to change the stream cadence and set the time to 2pm. Same thing. I then decided to de-activate then re-activate the campaign and set the time to 2:55pm. Nothing. Why is this happening? Has anyone experienced this and how did you fix it?

Grégoire_Miche2 · Answer

HI Hiba,1/ Please move this question to Products​. Marketing Central​ is for generic marketing questions, not product oriented ones.2/ How do you know it sent only 1 email ? Are you sure you did not look into it too quickly to the stats after sending the button (The actual email sent might have been delayed due to a low priority and sometimes, the stats are updated with some delay)?  Read this: My email was not sent: a troubleshooting guide​, it might give you some ideas on where to look.If you need more help form us, please provide a screen shot of the flow.-Greg

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