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Anonymous
September 11, 2015
Question

Sandbox

  • September 11, 2015
  • 2 replies
  • 1328 views

Hi fellow Marketo users,

I am new to Marketo and currently trying to get to grips with it in the test area.

However when I send my test emails I don't seem to receive them even though it says the batch has run and I know the email addresses are correct.

If anyone has experience this problem before and/or knows how to resolve it please let me know

Thanks

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2 replies

Josh_Hill13
Josh_Hill13
Level 10
September 11, 2015

Are you running this from the sandbox?

Are you using the Sample Email or an actual "live test" by sending a batch? It's a little unclear. Usually you can send batch emails from sandbox, but some firms may have asked Marketo to disable that.


Sample Emails are known for disappearing for awhile. If they aren't in your spam box, then it's possible there's an error on the marketo backend. Ask support.

A
Anonymous
September 11, 2015

Hi Katie -

Have you run an email report to see how the email send did?  That might quickly tell you what happened with it.

I ask, because Sandbox instances are not generally set up with SPF and DKIM, or branded tracking links, and this can sometimes cause emails to get caught in spam filters before you ever receive it.  (you can find more information about SPF and DKIM for email deliverability here)

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