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Anonymous
November 8, 2017
Question

Sample issue

  • November 8, 2017
  • 1 reply
  • 1112 views

Hello,

I have an issue with the samples. Most of time I can't receive the samples I send. I tried with different email adresses but 4 times / 5 I never receive anything...

Could you help me ?

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1 reply

Gerard_Donnell4
Gerard_Donnell4
Level 9
November 8, 2017

Hi Pauline Hubert​,

There could be a number of reasons for this. Have you tried sending it to a different email address (gmail or hotmail).  The spam filter on your companies email server could be blocking it coming through.  It might think its spam because of mail server differences or a word in the email body could be being flagged.  An email was being blocked on me last year because the mail server thought a word in the email was racist.

If the sample arrives at your normal address then thats a good indication of whats happening and you will need to chase up your I.T. department.

Let me know how you get on.

Thanks,

Gerard

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