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A
Anonymous
April 3, 2015
Question

sample emails not sending

  • April 3, 2015
  • 4 replies
  • 1180 views
anyone else experiencing problems with sample emails? mine are not coming through. 
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4 replies

Josh_Hill13
Josh_Hill13
Level 10
April 3, 2015

did you check spam?
 

if it's been more than 15 minutes, maybe try again or call support. there could be a bug.

A
Anonymous
April 3, 2015
Thanks Josh. Sounds like it's a bug. I'll be contacting support.
A
Anonymous
April 5, 2015
Make sure that the ip addresses for Maketo are whitelisted within your organization.
A
Anonymous
April 5, 2015
I had the same issue and contacted support. They found that I'd used tokens for the send from and reply-to but didn't have a default value. Once I added a default value, the test emails worked! 
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