same emoji in different subject line not rendering

Forum|Forum|3 years ago
January 9, 2023
1 reply
3958 views

Hi,

I'm wondering if someone could explain why the literal same emoji is displaying in one of my emails but not the other? I copy pasted the exact same Q-encoded symbol from here, yet my SLs are behaving differently.

Marketo

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Best answer by Jasbirka

Hi Jasbir,

I removed the emojis from the SLs as I really needed to move forward with the email send but I'm curious about what you find so here's the requested info:

emoji: 💸

q code generated from this URL : =?UTF-8?Q?=F0=9F=92=B8?=

Did you q encode the special characters? I have to in Marketo

Hi @khyra,

This code is working fine, please try again and let me know if you are still facing any issue.

Jusqu=?UTF-8?Q?=E2=80=99?==?UTF-8?Q?=C3=A0?= 40 % sur les forfaits et plus =?UTF-8?Q?=F0=9F=92=B8?=

SanfordWhiteman

Level 10

Most likely because you have another character in the second Subject line that also needs to be Q-encoded. If you show the entire Subjects here I can help.

K

KhyraAuthor

Level 3

Hi Sanford,

Here are the exact subject lines as they are posted in Marketo:

- Up to 40% off packages and more =?UTF-8?Q?=F0=9F=92=B8?=

- Jusqu=?UTF-8?Q?=E2=80=99?==?UTF-8?Q?=C3=A0?= 40 % sur les forfaits et plus =?UTF-8?Q?=F0=9F=92=B8?=

The second one is a French subject line with special characters that need to be Q encoded...I wonder if that's what's at play here?

Looking forward to hearing back!

SanfordWhiteman

Level 10

Well, the first one as pasted here on the community only has one non-ASCII character, the emoji. And that's the one that isn't working, correct?

I'm going to DM you a debugging address, to which I'd like you to send each email. Then I can inspect the source closely.

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