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A
Anonymous
April 16, 2014
Solved

SalesForce Synch Error?

  • April 16, 2014
  • 4 replies
  • 1337 views

Can someone explain to me what the below means? I received it as a Notification this morning and have never seen it before:

Salesforce Sync Error



Why: Marketo is unable to log into your Salesforce.com account because the daily API request limit has been reached. 

What to do now? 
The limit clears every 24 hours . If this continues to happen, please contact Marketo Support to optimize your subscription

 

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Best answer by Josh_Hill13
This is an API limit on SFDC. You should speak with Support and your SFDC Admin.

You likely are syncing too many Activities back to SFDC so you should turn that off or reduce them.

Admin> Salesforce

You may need to upgrade SFDC to have more API calls.

4 replies

Josh_Hill13
Josh_Hill13Accepted solution
Level 10
April 16, 2014
This is an API limit on SFDC. You should speak with Support and your SFDC Admin.

You likely are syncing too many Activities back to SFDC so you should turn that off or reduce them.

Admin> Salesforce

You may need to upgrade SFDC to have more API calls.
A
Anonymous
April 16, 2014
Josh is right. If you have a lot of apps integrated with your SFDC account it may make sense to purchase more API calls. I believe you get 3-5k per user in SFDC.
A
Anonymous
May 1, 2014
If you find that you are running into this error frequently then contact support and we can discuss changing your sync interval. By default Marketo syncs with SFDC in 5 minute intervals. Just changing this to 10 minute intervals may help you out a lot.
A
Anonymous
May 1, 2014
Thanks, everyone. It looks like we will need to upgrade, and we're working on it with our rep.
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