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S_D1
S_D1
Level 3
April 6, 2018
Question

Salesforce Sync with Marketo

  • April 6, 2018
  • 1 reply
  • 1190 views

Hi,

Is there any way to Un- sync a Marketo program from a Salesforce campaign.

Accidentally, we synced a Marketo program with WRONG salesforce campaign. Now, I want to stop the sync. Is there a way out?

Thanks!

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1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 6, 2018

Just go to the program summary screen, hit the Program actions -> Salesforce campaign sync menu. Once in the dialog, revert it back to "none". This will not clean membership on both sides, though. You will have to remove members manually (in Marketo, this is done setting the program member status to not in program)

Then you can start the program-campaign sync process again.

Pay attention, it 's always preferable to create the SFDC campaigns from Marketo, in order to avoid any issue with program member statuses.

-Greg

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