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A
Anonymous
September 20, 2016
Question

Salesforce Sync Question?

  • September 20, 2016
  • 2 replies
  • 2509 views

Hi,

We deleted a custom field in Salesforce and then we got this error:

Salesforce Sync Error

Could not complete your Salesforce sync!

Why: The following required fields are hidden from the Salesforce sync account mike@digitalreachagency.com:

ObjectField
Opportunityattribution_campaign__c

What to do now?

Edit the visibility permissions in Salesforce for the required fields.

Learn about required Salesforce permissions for the Salesforce sync account.

How can we update the mapping within Marketo to make sure that that field is no longer required to be mapped?

Thanks,

Andrew

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2 replies

Jessica_Kao3
Jessica_Kao3
Level 7
September 20, 2016

Open a case with support and have them remove them delete the field on the Marketo side.  Only Marketo support can remove fields if you don't need that field any more. 

Josh_Hill13
Josh_Hill13
Level 10
September 20, 2016

I'm pretty sure if you hide this from the Marketo User, that would be enough.

A
Anonymous
September 21, 2016

how do I do that?

Andrew

Grégoire_Miche2
Grégoire_Miche2
Level 10
September 21, 2016

This is apparently an opportunity field. This means you cannot hide it by yourself.

But normally, the sync should continue to work.

You may want to check that the field is not used somewhere (as a constraint in a smart list, typically).

Otherwise, as said, ask support to deep hide it (it's not completely removed, but at least no one will be able to see in Marketo).

-Greg

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