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A
Anonymous
June 23, 2014
Solved

Salesforce Sync Error

  • June 23, 2014
  • 5 replies
  • 2321 views
Hi all,

I'm receiving the following error notiication on Marketo.

Error details: Salesforce server is not available mean

Does anyone know what it means and how to fix it?

Thanks,
Alexia
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Best answer by
That means the SFDC server  is temprarily not accepting incoming requests from the web and API.

That is not a big deal for sync. The process will pick up the backlog once the service is fully restored.

There was a performance degradation on NA12. You can review the status on http://trust.salesforce.com/trust/status/ 

5 replies

Mark_Farnell
Mark_Farnell
Level 5
June 23, 2014
In my experience it means that Salesforce itself was temporarily unavailable - the sync should pick up and start again when it is.  Usually only lasts a few minutes unless there is a serious Salesforce outage.
A
Anonymous
Accepted solution
June 23, 2014
That means the SFDC server  is temprarily not accepting incoming requests from the web and API.

That is not a big deal for sync. The process will pick up the backlog once the service is fully restored.

There was a performance degradation on NA12. You can review the status on http://trust.salesforce.com/trust/status/ 
A
Anonymous
June 23, 2014
Thank you both, that was very helpfull!
A
Anonymous
June 23, 2014
So if we didn't get another one we can assume all is well?
Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
June 23, 2014
That's correct, Alisa.  If the error persists for ay significant length of time, you should probably check trust.salesforce.com to check for outages, however.
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