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Anonymous
July 28, 2016
Question

Salesforce Sync Error

  • July 28, 2016
  • 2 replies
  • 1595 views

Hi Evereone,

Can someone help with this (salesforce sync error ) below :

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2 replies

Brittany_Stover
Brittany_Stover
Level 4
July 28, 2016

It might have something to do with the back-end system in Salesforce. The link below shows you that if your Marketo Integration sync user does not have create access for leads, accounts, contacts, etc. it will not push correctly into Salesforce.

You will need to get with your Salesforce Admin to review and fix.

Salesforce Error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY - Documentation and Knowledge Base :: Riva CRM Integration

Hope this helps

Britt

gkrajeski
gkrajeski
Level 10
July 28, 2016

I would also double check that ID in your SFDC instance and see what it ties to for more insight.

na##.salesforce.com/a3M7000000018VvEAI

(replace the ## with your numbered instance)

gkrajeski
gkrajeski
Level 10
July 28, 2016

But it seems that, from what I can tell without more info at the moment, that there may be a duplicate lead with the same SFDC ID in the sync list, coupled with these email addresses.

Not sure how that could happen, but maybe a starting point.

Josh_Hill13
Josh_Hill13
Level 10
July 28, 2016

This can happen if the lead was Deleted in SFDC, but not Marketo and then the lead tries to resync, but the Lead ID and Record Type ID are still filled in on Marketo's side.

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