Salesforce Org Split - Marketo Sync | Community
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A
Anonymous
April 18, 2015
Question

Salesforce Org Split - Marketo Sync

  • April 18, 2015
  • 4 replies
  • 2878 views

I'm wondering if anyone else in the community has gone through a salesforce org split.  Our org is changing from one instance to another (na2 to na27).  Since we don't specify a salesforce server on sync configuration, I don't believe there is anything we have to do after the salesforce org split.  

Does anyone have experience with this?  Are there any changes we'll have to make to the configuration of the marketo sales insight or anything else?

Thanks,
Thomas

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4 replies

Josh_Hill13
Josh_Hill13
Level 10
April 18, 2015
Marketo Sync is a 1-1 and forever relationship between SFDC Orgs. If you split this somehow and now the Org is different, there will be a problem even if the Marketo User is the same.

Please call Support or your Account Manager to discuss how to properly migrate this.
A
Anonymous
April 19, 2015
When you say Org, do you mean the Org ID?   The salesforce Org Id will remain the same.  
Josh_Hill13
Josh_Hill13
Level 10
April 20, 2015
then that should be ok. Do you mean you are using SFDC divisons?

What do you by splitting? is the company splitting?
A
Anonymous
April 20, 2015
Josh,

Thanks for the help!  The org split (as salesforce calls it ) went with no problems to the marketo sync except for the anticipated downtime.   Salesforce moved us from the na2 server to the na27 server.  This was because the na2 server was nearing capacity.   So basically they moved all our data and setup to another server.   The Org id stayed the same after the split. 

-Thomas
A
Anonymous
June 24, 2015

I just moved my Salesforce instance. And, we carefully maintained our Salesforce OrgID - however, in my case, I have not been able to restart my sync post the move. I get an error that says: Invalid Session ID found in SessionHeader: Illegal Session.

Marketo support is telling me that once a Marketo instance syncs with a CRM, that bond is permanent. It cannot sync with another CRM, even when using the correct OrgID.

I'm looking for people who've successfully moved their salesforce instance so that I can learn what's necessary to resolve the issue.

Any insights you could offer would be super helpful.

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
June 24, 2015

Hey Marci,

This can typically be resolved by resetting your sync user's password and security token and then entering the new credentials in you Admin>Salesforce menu.  This will force a renewal of the broken session and allow the sync to restart.

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