Salesforce Objects Sync: What are "History" objects / are updated triggers possible? | Community
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Matt_Stone2
Matt_Stone2
Level 9
July 5, 2018
Solved

Salesforce Objects Sync: What are "History" objects / are updated triggers possible?

  • July 5, 2018
  • 3 replies
  • 4973 views

I'm exploring syncing some of our custom SFDC objects into Marketo and had a few questions:

  1. When viewing my SFDC schema and searching for the custom object, I see the following:

    The SQL and SQL Contact objects are different, though SQL Contact has a master-detail relationship to the SQL object. Based on this, I'm unsure what the "History: " objects are and what, if any, value they provide if synced?
  2. I've noticed that when syncing these objects, you get a few triggers and filters, but there's no "Object is updated" trigger similar to "Opportunity is updated" -- is there such a thing, or is that not available for custom object syncing?

Any insight is appreciated!

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Best answer by Steven_Vanderb3

The History object is used by SFDC to log changes to the individual records.  It's not supported by the sync, however, so you should not enable the History objects to sync to Marketo.

3 replies

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe EmployeeAccepted solution
Adobe Employee
July 5, 2018

The History object is used by SFDC to log changes to the individual records.  It's not supported by the sync, however, so you should not enable the History objects to sync to Marketo.

    Matt_Stone2
    Matt_Stone2Author
    Level 9
    July 5, 2018

    Awesome, thanks for the insight, though it seems odd that the History objects are even available to sync.

    Veronica_Holme4
    Veronica_Holme4
    Level 9
    July 6, 2018

    It does indeed seem weird. Basically Marketo is showing everything it can SEE in that view, not necessarily everything it can sync to. Subtle difference, but an important one.

      Veronica_Holme4
      Veronica_Holme4
      Level 9
      July 5, 2018

      +1 to what Steven said, don't sync the History objects.

      In terms of the triggers, I'm afraid that's not currently possible in Marketo. The way people usually do this is to set 24-hour scheduled batch campaigns and check regularly if someone HAS custom object with specific values at that point in time and then run some flow steps. No real-time triggering (yet! I'm still hopeful, one day...)

        Grégoire_Miche2
        Grégoire_Miche2
        Level 10
        July 6, 2018

        Hi Matt,

        The history objects have the exact same function as the data value change activity in Marketo. So any change to the lead, contact and account objects can be leveraged through the DVC triggers and filters.

        You get the same functionality on opportunities with the Opportunity is updated trigger and Opportunity was updated filter and similar filters on custom objects. You can even get the update triggers on custom objects if your instance is on the Orion architecture. Ask your CSM or support for this.

        -Greg

          Veronica_Holme4
          Veronica_Holme4
          Level 9
          July 10, 2018

          I thought those custom object update triggers that you can "request" were only on Marketo custom objects, not SFDC ones?

            Grégoire_Miche2
            Grégoire_Miche2
            Level 10
            July 10, 2018

            Good question You might be right!

            Worth a chat with support.

            -Greg

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