Salesforce/Marketo sync error message | Community
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A
Anonymous
February 7, 2013
Question

Salesforce/Marketo sync error message

  • February 7, 2013
  • 4 replies
  • 1027 views

I am getting the following error when I try to sync leads from salesforce into marketo. I have been syncing successfully up until now.

User-added image

Anyone know what could be the problem? Thanks.
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4 replies

A
Anonymous
February 7, 2013
Did you recently update your password or change your security token?
A
Anonymous
February 7, 2013
I updated my salesforce password a while back. How could I change that?
A
Anonymous
February 7, 2013
You need to access the admin part of Marketo, select Salesforce and then update your credentials. If your security token changes as well, you'll need to update that in Marketo.
Amber_Hobson
Amber_Hobson
Level 8
February 7, 2013
The best way to do it is to have a separate profile and everything within Salesforce that serves as only the database sync. Then set that profile up in the admin section with the option of never having to change their password. Sometimes your admin won't let you do it this way, but we were lucky enough to set it up like this so we don't have to worry about the sync ever going down.
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