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Rachel_Breden
Rachel_Breden
Level 2
December 17, 2019
Question

Sales vs Contact vs Account Owner

  • December 17, 2019
  • 2 replies
  • 5297 views

I've asked related questions before, but I'm still confused.

In my Field Database, I have:

Sales Owner

Contact Owner

Account Owner

However, if I try to use tokens to send emails from various owners, the only token I have is Lead Owner.  What does the Lead Owner equate to, Sales, Contact, or Account?

If I use the Change Owner flow step, which "owner" type does it change?

    2 replies

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    December 17, 2019

    Rachel, please move the thread to Products‌. Move link will be at the right. "About" isn't a support space.

    Rachel_Breden
    Rachel_BredenAuthor
    Level 2
    December 17, 2019

    Thanks for that guidance. I wasn't sure where to put it.

    Tracey_Bartz1
    Tracey_Bartz1
    Level 4
    December 20, 2019

    Lead owner = sales owner. SFDC Sync: Lead/Account Owner Sync - Marketo Docs - Product Documentation  

    Contact owner I don't believe is a standard field so you'll want to check your field mapping to see how that is setup and synced. 

    Change Owner flow step changes the sales owner because account info sync is one way from SF to Marketo. 

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