Sales insight field not showing up in Marketo. | Community
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February 17, 2015
Question

Sales insight field not showing up in Marketo.

  • February 17, 2015
  • 8 replies
  • 1919 views
I am a new user of Sales Insight and have installed the app in Salesforce likewise Marketo Lead Management is installed.

But when I go to Admin>Integration> There is no Sales Force Field/Icon in Marketo.

Can someone help me here?
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8 replies

February 17, 2015
If its definitely set up, then the only thing I can think of is your role doesnt have full permissions. If you are an admin check your role and make sure it has access CRM & Access Sales Insight?
February 17, 2015
Its strange, because everything is installed perfectly. CRM & Access Sales Insight in Marketo?
February 17, 2015
What edition of Marketo are you using? 
February 18, 2015
@ Justin Norris, We are using Agency Standard. Everything is installed perfectly in Salesforce and I can see Marketo Sales Insight, but I cant see it in Marketo Admin > Integration > ....
 
February 18, 2015
That beats me. I would definitely contact support about this one. 
February 19, 2015
@ Justin Norris, do you know if it has something to do with API enabled settings in Salesforce?
February 19, 2015
@Morten, I do believe you would need API enabled to use the package. What edition of Salesforce are you using? Have you configured your Marketo/Salesforce synch yet? I would definitely do that before starting on MSI. 

Thinking about this again, although the fact that you can't see the Salesforce icon in your admin is a problem, it feels like a separate issue.

In terms of installing Sales Insight, what you really need to find is the Sales Insight logo in the Admin. Do you see it there as per the picture below?  



Have you followed all the steps in this article? 
https://community.marketo.com/MarketoTutorial?id=kA250000000Kz61CAC
February 20, 2015
Hi Justin, Our edition of Salesforce is the "Professional" edition. Yes, we have configured our Marketo/salesforce.

The picture you are showing is excatly what I'm talking about. We can't see the "Sales Insight" logo/tab. 

And we have followed all the steps in that article you refer to until that picture/step.