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KristyleeMu
Level 3
September 28, 2017
Question

Sales Insight Email Performance Report

  • September 28, 2017
  • 1 reply
  • 2176 views

All,

Do you know why we would have "unknown" names in the Sales Insight Email Performance report? Are these possibly from the Outlook Plug In? Any insight? @Michaela Iery​.

Kristy

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
September 28, 2017

The report can sort by Subject Line or Salesforce Username.

I suspect that the User was deleted in SFDC.

K
KristyleeMuAuthor
Level 3
September 29, 2017

Josh,

I was able to figure out the answer so I thought that I would come back and share. The issue is of the sender showing as "unknown" was triggered by the sales executive using the Outlook Plugin and then sending to an e-mail address that was not a person in Marketo and tracking with Marketo. This triggered a new person to be added to Marketo but at the time of the e-mail send the person was unknown and that's just how the Sales Insight report picks it up.

Kristy

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