Sales Email Template Formatting in Outlook Plugin | Community
Skip to main content
A
Anonymous
February 6, 2017
Question

Sales Email Template Formatting in Outlook Plugin

  • February 6, 2017
  • 1 reply
  • 4013 views

When I send an email directly through Marketo, my email templates have the correct alignment.

When I publish that exact same template to Sales Insight and send the email through the Marketo Outlook plugin, the alignment is off.

See attachments for screenshots of alignment issue.

Any ideas why this is happening? The email looks fine in the template and in the preview window before sending. The alignment only shifts to the left after the email has already been sent.

Thank you,

Hayley

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

A
Anonymous
February 7, 2017

Would need to see the html. Is the button and signature in a separate container? If so move it into the same one as the body so it cannot escape the parent table or td. IDK how the plugin handles the email but it is best in html emails to remove all ambiguity and not rely on style inheritance like web. Might be a quick fix with inline style. Again, would need to see the html to know for sure.

A
Anonymous
February 7, 2017

Thank you Tony, that's good to know. The button is in a separate container. I'll see if my developers can create a Sales Insight template that does not include the separate containers.

In the meantime, maybe there is a quick fix. Do you know which lines I would need to change to get the button into the same container as the one above it? The text in the container above starts on line 173 and the code for the button is on 185 - 196.

A
Anonymous
February 7, 2017

I apologize that photo is a little hard to see. I attached a better screenshot to the original post.

Terms & ConditionsAccessibility statement

Loading footer...