RTP static list not showing up when creating segment | Community
Skip to main content
Jarom_Hulon
Jarom_Hulon
Level 2
March 16, 2018
Question

RTP static list not showing up when creating segment

  • March 16, 2018
  • 4 replies
  • 5695 views

I am trying to create a segment based on a list we have in Marketo. However, the list will not show up when I try to create the segment. Any ideas of why this may be?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

4 replies

Dan_Stevens_
Dan_Stevens_
Level 10
March 16, 2018

By chance, does the list exist in another workspace/partition; and it's not shared in the partition where you're creating the segment?  What is an "RTP static list"?  Is it something special for Web Personalization (and different from a regular static list?

A
Anonymous
March 22, 2018

I'm trying to do the same and only seeing lists from 2015....not sure where it's pulling from. Those lists names are not in Marketo

J
Community Advisor
JDNelson1Community Advisor
Community Advisor
March 22, 2018

So - just to make sure I follow -- you uploaded a static list of accounts to the Account Lists and then are trying to use them in a segmentation? Or are you trying to sync over a field value from Marketo? We'll need a bit more information to know the process.

A
Anonymous
March 22, 2018

We have static lists we've created in all of our campaigns/programs within Marketo. In Web Personalization we'd like to create a segment of a list we have from campaigns/programs within Marketo. I'm tying to understand where the "static lists" within Web Personalization are pulling from. I'm not seeing any lists from our Marketo campaigns/programs.

Hope that helps.

Best,

Donte

J
Community Advisor
JDNelson1Community Advisor
Community Advisor
March 22, 2018

TBH, I've never used this feature before -- but I see what you're saying, I can only find a few lists and they seem to be 3 years old... here's a workaround I've done in the past:

You can sync a FIELD over to RTP in the database tab of the Account Settings -- I've utilized this as a way of a 'static list' functionality.

For instance - create a new field in Marketo for "downloaded XYZ whitepaper" -- then from your static list, run a 'change data value' flow step to flag each of these users as a boolean value for "downloaded XYZ whitepaper" -- then you can sync that field to RTP and use it in your segmentations.

meanwhile, I'll open a ticket to see what's up with the list pull...

Jarom_Hulon
Jarom_HulonAuthor
Level 2
April 24, 2018

We have been working with them with a support ticket. The good news is that they have found a fix to the issue. They are just doing final testing to make sure there are no bugs. Should be up and running in the next day or two!

A
Anonymous
April 24, 2018

looks like it's live everyone!

J
Community Advisor
JDNelson1Community Advisor
Community Advisor
April 24, 2018

Confirmed! Sweet! Thanks for the update Donte!

Terms & ConditionsAccessibility statement

Loading footer...