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Steven_Hastert
Steven_Hastert
Level 1
September 20, 2018
Question

Rich Media Recommendation Not Showing

  • September 20, 2018
  • 1 reply
  • 1927 views

I'm testing rich media recommendation on a Marketo landing page but nothing is visible and there are no errors. I'm using the code from the developers guide just to get started with no additional CSS (http://developers.marketo.com/javascript-api/web-personalization/rich-media-recommendation/ ) My test page is: go.servicesource.com/18Q4-TS-NALA-TSW-Fall_Meeting-Request-TY.html .

Does anyone have an example of a live site running rich media recommendation? All I can find are screen shots.

1 reply

Frank_Breen2
Frank_Breen2
Level 8
September 20, 2018

You code looks correct, have you enabled content for Predictive Content, Marketo has a 2 step process of getting content into Predictive Content, first you have to approve (Approve a Title for Predictive Content - Marketo Docs - Product Documentation​), then you have to enable (Edit Predictive Content for Rich Media - Marketo Docs - Product Documentation).

Steven_Hastert
Steven_HastertAuthor
Level 1
September 21, 2018

Thanks for checking. Yes, I have some content enabled for rich media.

Frank_Breen2
Frank_Breen2
Level 8
September 21, 2018

I looked at the network tab and see the following:

Your getting a 302 on the rtp js file, I think without this, that's why its not loading, that's noting you did wrong from what I can see, here's the example file that's on marketo.com which loads there RTP:

https://sjrtp5-cdn.marketo.com/rtp-api/v1/rtp.js?aid=marketo

I think you're best raising a ticket with support.

Please note I compare all the code you have with my working version and all your code matches my working version (sorry I can't share as mine is hidden behind a segment).

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