Revenue Cycle Explorer is REALLY slow | Community
Skip to main content
Robb_Barrett
Robb_Barrett
Level 10
May 12, 2014
Question

Revenue Cycle Explorer is REALLY slow

  • May 12, 2014
  • 4 replies
  • 4118 views
Is anyone else experiencing REALLY slow report generation with RCE?

I'm trying to create a simple Campaign report - Campaign Name in the rows, Campaign Month in the columns, filtered by Current Campaign Year.  It's taking forever just to buid that.


    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

    4 replies

    A
    Anonymous
    July 4, 2014
    same here
    Chris_Willis1
    Adobe Champion
    Chris_Willis1Adobe Champion
    Adobe Champion
    February 22, 2016

    Ditto.

    Chris Willis - Fractional GTM Operations Consultant
    Diederik_Marte4
    Diederik_Marte4
    Level 4
    February 23, 2016

    I've had the issue for a while. In my case my instance was hosted in San Mateo, whilst I was in Europe. So 9 hours earlier. At night (San Mateo time) Marketo and RCE sync the data, putting strain on both systems. But night time in San Matea is my morning in Europe! So in Europe it was slow till lunch. In the afternoon it was much better. It was on my roadmap to have it migrated to Europe. Maybe this applies to you too.

    6x Marketo Champion | Marketo Certified Solutions Architect (MCSA) | Marketo User Group Leader | International Speaker on Marketing Technology
    Frank_Breen2
    Frank_Breen2
    Level 8
    February 23, 2016

    Thanks for the information, I find it slow generally, will certainly test it out at different time, though I tried at the weekend and it still slow, how do I know where my Marketo instance is hosted?

    A
    Anonymous
    February 23, 2016

    Your regular Marketo instance location can be seen in the URL. If you see app-sj, it's in San Jose. app-ab is Ashburn, app-lon is London, etc.

    I believe, though, that almost all RCA instances are in the US. It's not necessarily the same location as your Marketo instance because it's a separate data warehouse.

      Josh_Beard
      Josh_Beard
      Level 2
      July 12, 2021

      *7 years later*

       

      ... still slow. 

       

      ¯\_(ツ)_/¯

      -JB
        dillonlee02
        dillonlee02
        Level 2
        October 17, 2022

        8 years later, and it's still slow 😭

          Terms & ConditionsAccessibility statement

          Loading footer...