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Level 4
April 1, 2021
Solved

Retroactively running through Triggers

  • April 1, 2021
  • 1 reply
  • 2103 views

Hi - question/clarification!

 

If we have an active trigger that is listening for web page visits, and an unknown user visits that webpage and then 2 weeks later they fill out a form and become known, will the original trigger fire retroactively?

 

In other words - will MKTO know that this user visited the webpage, and run them through the trigger once they're known in the system?

 

From what I've read, it seems like it is possible, but I don't know the full extent of these capabilities.

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Best answer by SanfordWhiteman

Yes, selected trigger actions are "replayed" when a session is promoted from anonymous to associated/known.

1 reply

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
April 1, 2021

Yes, selected trigger actions are "replayed" when a session is promoted from anonymous to associated/known.

vlionenapoli
Level 2
October 22, 2021

Do you know if this works for "Add to SFDC Campaign" flow steps?

SanfordWhiteman
Level 10
October 23, 2021
It does not.