Retargeting option missing from our Web Personalization set up | Community
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K
karanhari-1
Level 7
November 25, 2018
Solved

Retargeting option missing from our Web Personalization set up

  • November 25, 2018
  • 2 replies
  • 2526 views

Hi Marketo Community,

We have Web Personalization included in our instance setup. I however noticed that the the "Retargeting" option (Shown in the below snapshot - from product docs) is missing from our web personalization set up. Web Personalization itself is a paid add on to Marketo instance, So not sure why re-targeting is not included in this. Does any one know if Retargeting is a paid add on or its supposed to come with the web personalization set up?

Best Always,

Karan Hari

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    Best answer by falvares

    Hi Karan,

    As Gregoire mentioned, Web retargeting is an add on feature in the bucket of Web Personalization products.

    You could just buy the Web retargeting bundle and not the other elements of Web Personalization, but it would still appear under Web Personalization as seen in your drop down menu.

    Thanks

    Floyd

    2 replies

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    November 25, 2018

    HI Karan,

    Ask your sales rep, but AFAIK, web personalization and web retargeting are 2 different options (both chargeable).

    -Greg

    F
    Adobe Employee
    falvaresAdobe EmployeeAccepted solution
    Adobe Employee
    November 25, 2018

    Hi Karan,

    As Gregoire mentioned, Web retargeting is an add on feature in the bucket of Web Personalization products.

    You could just buy the Web retargeting bundle and not the other elements of Web Personalization, but it would still appear under Web Personalization as seen in your drop down menu.

    Thanks

    Floyd

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