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Anonymous
September 18, 2017
Question

Results tab empty

  • September 18, 2017
  • 2 replies
  • 2414 views

Hi,

In all smart campaigns I've run in the last week or so the Results tab is empty.

These are campaigns to send email invites for example, normally in the results I could see the emails sent, delivered, opened, etc. but now I can't see anything. Even in the ones I sent before that tab is now empty.

I've created some Email Performance reports and I can see that the email was sent and people are clicking, etc., so it is not a problem with my campaigns not being run.

Is there any problem/bug that I'm not aware of?

Thanks!

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2 replies

Josh_Hill13
Josh_Hill13
Level 10
September 18, 2017

Either

1. You changed your view on that tab to something else where there are no results. Check the upper left corner of that window.

2. Nothing happened at all - check your Summary tab count or Run History.

    Balkar_Singh
    Community Advisor and Adobe Champion
    Balkar_SinghCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    September 18, 2017

    Irene Garcia​ - This is something we faced as well, last week. However, as Josh mentions, nothing happened. It just took a while to appear.

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