Restart members at beginning of an Engagement Stream | Community
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A
Anonymous
July 18, 2017
Question

Restart members at beginning of an Engagement Stream

  • July 18, 2017
  • 1 reply
  • 1871 views

Hi and help! Just launched our first Engagement program this AM and realized that I never hit "Activate all Content" in the Stream so the first cast went out and for the Members of that Program it acted as if Content was exhausted. Does anyone know how I can restart them again and recast?  thanks in advance!

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1 reply

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
July 18, 2017

When the cast is scheduled to run, the engagement program takes each lead and sends the first email in the stream they have not been sent in the past, working from top to bottom.  If you activate your content now they will start from the top, essentially.

A
Anonymous
July 18, 2017

Of thank goodness thank you!

Gerard_Donnell4
Gerard_Donnell4
Level 9
July 18, 2017

You will need to reset the cadence again also.  If not you will need to wait until the next time the batch is meant to run.  If your emails are weekly then they wont receive the first one until next Tuesday.

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