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A
Anonymous
September 11, 2014
Question

Responsive emails are not working correctly?

  • September 11, 2014
  • 4 replies
  • 4762 views
We have a new team designing our emails who are brand new to Marketo, and they bought responsive email templates, and customized them for our brand. When I uploaded the HTML directly into Litmus, the templates performed beautifully. However: when I replaced the HTML in an email in Marketo and ran it again through Litmus, it was no longer responsive. It's very hard to read on a mobile device.

I have done searches in the community looking for this, but is there a deep dive which I could send them which would address this issue?
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4 replies

E
Elizabeth_Ragla
Level 2
September 11, 2014
We've always had issues with responsive designs in Marketo. It's quite terrible. I'll be interested to hear if there is a soultion!
P
pierceu25628284
Level 7
April 17, 2015

Hi Joana and Liz.

I have great news. At the Marketo Summit this past week in San Francisco, we launched our new product, called Knak.

Knak makes building responsive Marketo emails and landing page templates simple. Its a tool for Marketers, built by Marketers. This means, there is no coding required. I don't know about you guys, but I couldn't code my way out of a paper box.

With Knak, Marketers can create a customized Marketo template, in a matter of minutes. You can customize it for your brand, with your logo and colors and social links. What's even better, is that you can do it all yourself, for a fraction of the price it used to cost, with far less hassle.

You bring your template into Marketo, and its already pre-coded with all the editable regions. So it just works.

Try it out today. The first template build is on us: www.knak.io

A
Anonymous
September 29, 2015

Has there been a solution for this yet?  I haven't been able to find anything.  You would think this would be a high priority with everyone being mobile.

Dan_Stevens_
Dan_Stevens_
Level 10
September 30, 2015

A Solution has been identified for months - it's just we're waiting for Marketo to fix it. See here for more info: ​Marketo Removing Code for Image Scaling for Outlook at 125%dpi

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pierceu25628284
Level 7
September 30, 2015

This is one technical solution, but the overall solution of needing extensive coding experience to create truly responsive emails across all clients still remains.

Justin_Cooperm2
Justin_Cooperm2
Level 10
October 14, 2015

Please see this thread:

Marketo Removing Code for Image Scaling for Outlook at 125%dpi

We have resolved this issue and can enable the fix for your subscription if you're interested. Please see the comments in the idea above for more details.

Dan_Stevens_
Dan_Stevens_
Level 10
October 14, 2015

I just finished testing... AND IT WORKS!!!!  Thanks so much, Justin!  BTW, it's not just the DOCTYPE that caused the issues, but Marketo was also stripping the xmlns definitions within the <HTML> tag, just after the DOCTYPE.  These critical three lines of code are now also being preserved.

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