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A
Anonymous
April 21, 2013
Question

Resend invite to new user?

  • April 21, 2013
  • 2 replies
  • 2210 views
A couple days ago I added a new admin user to our instance and the invite was sent out. However, they never received and it did not end up in their junk mail. Is there a way to re-send the email invite? Or should I delete the user and then add it again? Is there a way to track that invite email? Thanks.
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2 replies

Josh_Hill13
Josh_Hill13
Level 10
April 21, 2013
You should be able to resend the invitation. If not, just delete the account and try again.
A
Anonymous
April 21, 2013
Theres no way to track the email.  You might try re-sending, but to ensure they receive it, here is a more certain solution:
  • Set the email address to one that goes to your inbox
  • Log in and set a temporary password
  • Change the user settings to their email address
  • Send an email manually to the user with their information
This will work so long as they can receive the device verification information.
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