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Sarah_Samuels
Sarah_Samuels
Level 2
January 11, 2017
Question

Reporting on email client

  • January 11, 2017
  • 5 replies
  • 7548 views

Hi there

Is it possible to generate a marketo report that tells me the main email client of my leads?

Specifically I'd like to to know desktop v mobile and those who use outlook and outlook.com.

Thanks

Sarah

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5 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
January 11, 2017

HI Sarah,

This is something you can get easily from email insight.

-Greg

Sarah_Samuels
Sarah_SamuelsAuthor
Level 2
January 11, 2017

Hi There

My email insight was showing a blank white screen all day today so maybe it will be fixed tomorrow. Thanks!

Get Outlook for iOS<https://aka.ms/o0ukef>

Grégoire_Miche2
Grégoire_Miche2
Level 10
January 11, 2017

Hi Sarah,

Have you contacted support?

-Greg

Edward_Unthank_
Edward_Unthank_
Level 7
January 11, 2017

Hey Sarah, Litmus (Email Analytics - Litmus ) has the ability to do this. You just need to purchase Litmus and embed the tracking code into the Marketo email template.

- Edward

SanfordWhiteman
SanfordWhiteman
Level 10
January 11, 2017

You can also match on the User-Agent(s) for Outlook -- I've posted on this before -- which, like Edward says, is something 3rd-party tools do natively.

Kiersti_Esparz1
Kiersti_Esparz1
Level 4
January 12, 2017

Marketo offers an add-on called Email Informant that does drill down to the device used to read the email. Similar to the Litmus product referenced you would need to add a pixel to your content.  With the reporting the tool offers you can see who read your campaign and for how long, drilled down to the individual recipient, device, platform, and location.

It's a newer product that we offer but if you are interested you can reach out to your CAM for more information.

Thank you,

Kiersti

Kiersti Esparza
A
Anonymous
January 16, 2017

Hi Kiersti,

Thanks for the note. With these new reports can we know which percentage of our users read our emails with Outlook 2010 on Windows? This is the granularity level I'm looking for.

Thomas

A
Anonymous
June 15, 2017

A few other providers offer this so it would be good not to have to go 3rd party, I think Mailchimp has had it since 2010. Is it on the roadmap for all accounts?

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