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A
Anonymous
February 14, 2017
Question

Reporting Issue - Sent Emails

  • February 14, 2017
  • 1 reply
  • 1209 views

Hi All. I've been noticing that some of my email reporting is showing many instances of 0 emails sent, but that same line item will have opens/clicks. Is my reporting incorrectly showing the number of emails sent or reporting activity for emails that have not been sent? Or does this have to do with my date range - would activity (but not the actual sending) of emails that were sent before this date be recorded here? Any input is appreciated. Thanks.

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1 reply

Dory_Viscoglio
Dory_Viscoglio
Level 10
February 14, 2017

Hey Ashley, assuming that you aren't looking at an Email Performance report here, the issue is likely your timeframe. So you didn't send the email in that timeframe, but there was action on the email in that timeframe. Email performance is based on date sent, but other reports are based on the date of the activity (like an email link performance report).

Hope this helps.

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