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Morgan_Corbett
Morgan_Corbett
Level 3
November 10, 2016
Question

Reporting and Smart Campaigns with nested programs

  • November 10, 2016
  • 2 replies
  • 1817 views

We have email send programs (ES) inside one email blast (EB) program. I set up smart campaigns within the email blast program to say: make a member of the EB program if "was sent" email in the ES program. However, this didn't track.

Any suggestions?

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2 replies

Devraj_Grewal
Devraj_Grewal
Level 10
November 10, 2016

I would double check the "Setup" tab of your email report and click into "Selected Emails". Make sure you are selecting the appropriate programs by expanding the folders in the list. If all the emails are assets of those programs, you'll be fine by just selecting the parent program itself.

Jessica_Kao3
Jessica_Kao3
Level 7
November 10, 2016

Hi Morgan,

Do you have a screen shot of the flow step and the smart list? 

Did you check to make sure there were members of the ES program?

Does the smart list say was sent email X?  And it was the intended email? 

I'm sure you've checked all these things. But sometimes the devils in the details. 

Morgan_Corbett
Morgan_CorbettAuthor
Level 3
November 10, 2016

We ran a subject line A/B test in the ES program - now there's another email titled "subject line test" - which I assume is the correct email to use in the smart list; however, I'm seeing this email after the program campaign executes.

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