Reply to address was overwritten by the sender email address | Community
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A
Anonymous
February 13, 2017
Question

Reply to address was overwritten by the sender email address

  • February 13, 2017
  • 1 reply
  • 2157 views

Hi ,

Could some one help me to understand why the reply to email address was overwritten by the sender email address?

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
February 13, 2017

Don't understand what you mean by "overwritten."

The MAIL FROM (a.k.a. SMTP envelope sender) and From/Reply-To: headers serve different functions. Please explain your concern in more detail.

A
Anonymous
February 13, 2017

we had two different email addresse

from email address: mkto@xyz.com

reply to email address: abc@xyz.com

When the email was sent to the target, We found they have received the email with mkto@xyz.com as the reply to address. However the marketo email still had the abc@xyz.com in reply to address.

Wondering why this happens?

SanfordWhiteman
SanfordWhiteman
Level 10
February 13, 2017

You'd have to post the full headers of the received email together with a screenshot of the email headers set in the Marketo Email Editor.

A static string in the Reply-To: box should be the Reply-To: in the email that is actually sent out.

But you should definitely not use the expression "sender" here, when what you mean is "From:".  "Sender" is something different.

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