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A
Anonymous
April 19, 2016
Question

Replacing Emails in Nurture Programs

  • April 19, 2016
  • 2 replies
  • 2201 views

Greetings friends!

Are there any best practice/recommendations for replacing emails in nurture programs? I need to remove Email A from my stream cadence and use Email B in its place. How do I tell Marketo, if a lead already received Email A, do not send Email B? Can I insert a Smart Campaign into Nurture Streams? And if so, what trigger should it listen for?

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2 replies

Roxann_McGlump1
Roxann_McGlump1
Level 5
April 19, 2016

Hello Stacy,

You can place Email B inside a child program (using the Default program type, not the Email Program) and place that program in the stream.  Inside the program would be a Smart Campaign that is called by the Engagement Program cast.  The Smart List of the campaign would include the filters "Member of Engagement Program = True" and "Not was Sent - Email A".  If you want people who received Email A to seamlessly skip the child program with Email B in it, you could make them all members of the child program, which is how the Engagement program marks the child program as "sent".

A
Anonymous
April 19, 2016

Thanks, Roxann! Very helpful! The emails are both indeed already members of a Default program, tracking (and reporting on) engagement with the web content asset. So this makes sense and fits perfectly with what we are already doing! Thanks again!

Roxann_McGlump1
Roxann_McGlump1
Level 5
April 20, 2016

Hi Stacy,

The campaign in the child program is generally not a trigger campaign so it doesn't get activated.  It should be a batch campaign that is run by the engagement program on each cast.  If you have a batch campaign that is called by the program, it won't go immediately, it will only go when the next cast calls it.

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