Rendered_Email_Velocity_Error_Area_?! error but no velocity scripting

Forum|Forum|8 years ago
January 8, 2018
4 replies
6061 views

I'm trying to send a sample of an email to test the rendering of a new template, and when I go to hit send on the sample, I get the following error:

I have no velocity scripting incorporated in this email. Even weirder? I tested the template in our sandbox instance and it worked just fine. Is this a glitch isolated to one instance? Is there something I'm missing?

Marketo

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Dan_Stevens_

Level 10

Do you a velocity script defined either within the program that contains this email; or at a higher-up parent folder (that the email could potentially inherit)? If so - and there's an issue with the script - we've encountered similar errors like this in the past.

A

Anonymous

No, unfortunately there is no velocity script defined anywhere in this workspace

keithnyberg

Level 7

I agree with Dan's suggestion. Inherited tokens are probably the issue here.

A

Anonymous

There are no tokens, inherited or local, within this program.

SanfordWhiteman

Level 10

You (as in, we) are always using Velocity when assembling emails, whether or not there are any user-created tokens! So it is possible to get such errors simply by having certain Velocity reserved character sequences in a regular email.

Look for the # and $ characters in particular. If you whittle down the HTML chances are you'll find one of these is the problem, and I can tell you how to fix it.

A

Anonymous

It's a modular template referencing variables like ${body_color} throughout the code, so there are a lot of those types of characters. However, is there a reason it would pick up an issue with those character sequences in one Marketo instance and not another? As I mentioned in my original post, this email template works perfectly fine in our Sandbox account. It's only in production that I am experiencing this error message.